Use Control+F or Command+F (Mac) to search this page.
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Experiencing an issue? Try these steps first:
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1. Ensure you are using Google Chrome or Microsoft Edge browsers.
‍While any browser will display GreenChart, GreenChart is optimized for these two browsers.  

2. Ensure you're using latest version of Chrome or Edge browsers
‍Glance in the upper-right corner (Chrome) for updates. A colored message indicates an update.
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3. Ensure your computer's clock is set to actual local time.
‍If your computer's time does not match the time on your your smartphone, sync your computer to the server under Date & Time settings. Charts cannot not load if computer is not set to local time.
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4. Reload your browser
In Chrome, Select the reload icon just inside the right edge of the web address bar. This will send a new request and data feed connection from GreenChart's servers.
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5. 'Restore' GreenChart
‍In GreenChart, in the top-right corner under Settings (gear icon) select Restore GreenChart from the menu.

6. Clear your browser's cache and cookies
Click for step-by-step directions: Google Chrome, Microsoft Edge.
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‍7. Using a VPN?
‍Ensure GreenChart's web address is added to your VPNs 'White' or 'Allowed' URLs list.

Using a Tablet/iPad?
GreenChart is not optimized for touch input and is not currently supported. Visit the Requirements page to learn more about minimum and recommended device specifications.

Why are my charts not loading?
1. If you have a VPN, add GreenChart's URL to your VPNs 'White' or 'Allowed' URLs list.
2. If your computer's time does not match your smartphone, you'll need to sync your computer to the server under Date & Time settings.
3. You have poor or no internet connection

‍Why are my charts frozen/not moving?
There may be a few reasons for this:
1. The symbol you are watching is traded in a market that is currently closed. Check market hours here.
2. If your computer's time does not match your smartphone's time, you'll need to sync your computer to the server under Date & Time settings.
Charts may not count down or load if your computer is not set to actual local time down to the minute, based on the Atomic Clock.‍
3. You may not be receiving any data from your broker. In this case, you will see yellow or red borders appear around your charts. To remedy this, select a different feed under Settings > Data
4. Check your internet connection. Visit www.speedtest .net to ensure you're receiving at least 12Mbps download.

Why is my Countdown timer stopped?
1. The symbol you are watching is traded in a market that is currently closed.
Check market hours here.
2. If your computer's time does not match your smartphones time, you'll need to sync your computer to the server under Date & Time settings. Charts may not count down or load if your computer is not set to actual local time down to the minute, based on the Atomic Clock.‍

Why are there yellow or red borders around my chart(s)?
When a data feed from your broker becomes unstable and stops transmitting data for over 30 seconds, a yellow border will appear around your charts. If a feed continues is not receiving data for over 45 seconds, a red border will appear and you will be prompted to change your data feed.
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Why when I examine a trade in Replay that I took live, does the data look different?
Data discrepancies occur from time to time. Please notify us if you see a discrepancy so that we may investigate and notify the broker or data provider. Any discrepancy should be no greater than a few points. While larger discrepancies do occur, they are rare.
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How do I change my Chart's Timeframe?
Select the Timeframe menu button on the left side of the toolbar next to the Symbol Search field. You may select a preset timeframe or make your own using the custom Timeframe fiels at the bottom of the menu.
Review the Timeframes video here.
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How do I change multiple Chart settings at once?
To simultaneously change the settings of all charts in a Layout, select Settings > Sync on all Charts checkboxes for the desired settings.
To simultaneously change the settings of multiple charts in a Layout, select charts using the control key, then select the desired settings.
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MARKETS & SYMBOLS

What Markets are available?
• Foreign Exchange aka Forex
• Cryptocurrency aka Crypto
• Commodities
• Indexes

What Forex pairs are available?
‍There are 27 foreign currency pairs. These are the most popular/traded pairs which account for 95% of all transactions.


MAJORS - Currency pairs with highest liquidity
EUR USD - Euro & U.S. Dollar
AUD USD - Australian Dollar & U.S. Dollar
GBP USD - Great British Pound & U.S. Dollar
USD CHF - U.S. Dollar & Swiss Franc
USD CAD - U.S. Dollar & Canadian Dollar
USD JPY - U.S. Dollar & Japanese Yen
USD NZD - U.S. Dollar & New Zealand Dollar

AUD - Australian Dollar
AUD CAD
AUD CHF
AUD JPY
AUD USD

CAD - Canadian Dollar
CAD CHF
CAD JPY

CHF - Swiss Franc or Confoederatio Helvetica Franc (Latin)
CHF JPY

EUR - Euro
EUR AUD
EUR CAD
EUR CHF
EUR GBP
EUR JPY
EUR NZD
EUR USD

GBP - Great British Pound
GBP AUD
GBP CAD
GBP CHF
GBP JPY
GBP NZD
GBP USD

NZD - New Zealand Dollar
NZD CAD
NZD CHF
NZD JPY

USD - United States Dollar
USD CHF
USD CAD
USD JPY
USD NZD

What Cryptocurrencies are available?
The 10 most traded/popular cryptos by market cap. Last updated April 01, 2022:
BTCUSD - Bitcoin
ETHUSD - Ethereum
USDT - Tether (NA)
BNB - Binance (NA)
USDC - USD Coin (NA)
XRP - Ripple
ADA - Cardano
SOL - Solana
LUNA - Terra
AVAX - Avalanche (NA)
DOT - Polkadot
GALA - Gala
LUNA - Terra
BUSD - Binance USD (NA)
DOGEUSD - Dogecoin
LTCUSD - Litecoin
SHIB - Shiba Inu
ALGO - Algorand

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What Commodities are available?
XAUUSD - Gold
XAGUSD - Silver
USOIL - U.S. Oil (Brent Crude)
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Why do USOIL prices differ elsewhere?
Pricing for U.S. Oil symbols between platforms are often different as they are subject to fluctuation depending on how and where they are procured and transported. There are two major U.S. oil sources: "West Texas" procured in West Texas and "Brent Crude" procured in the North Sea between the Shetland Islands and Norway by U.S. suppliers. Both are commonly referred to as "OIL"or "USOIL".

What Indexes are Available?
100GBP - UK 100
200AUD - Australia S&P 200
E50EUR - Euro Stoxx 50
F40EUR - France 40
H33HKD - Hong Kong 50
NASUSD - US Tech 100
SPXM - S&P 500
U30USD - Wall Street 30

‍What Stocks are available?
GreenChart is currently specialized and streamlined for Forex Trading.
Traditional U.S. stocks are scheduled to be added later this year.
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GreenChart Toolbars Walkthrough
Toolbar
Tabs
Replay
Trade Simulator
Lot Size Calculator
Notes/Trade Plan

What are the Standard Tools?
Tools
Replay
Eraser
Undor/Redo
Snapshot
Share
Clear
Magnet
Lock
Crosshairs
Trade Simulator

‍How do I use the tools?
Selecting
Locking
Select the Lock icon to keep the current tool active until a different item is selected.
Favoriting/Arranging
To arrange Favorites. simply select the tool you'd like to move and drag.
Editing

‍How do I use the Trade Ratio tool?
How to Use the Trade Ratio Tool

‍How do I enable/disable Dark Mode?
Settings > Mode > Dark

What are the Standard Drawing Tools?
Drawing Tools
Replay
Eraser
Undor/Redo

GreenChart Menus Walkthrough
Symbols
Grids
Timeframes
Indicators
Drawing Tools
Settings
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Replay Walkthrough
Date Picker
Time Picker
Go Arrow
Speed Picker
Play/Pause
Next/Previous Candle
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Trade Simulator Walkthrough
Date Picker
Time Picker
Go Arrow
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How do I add or remove multiple chart attributes?
Control-Select all the charts you wish to update
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How do I use the Trade Simulator? Walkthrough
Symbol/Pair
Price
Stop Loss
Take Profit
Lot Size
BUY/SELL
Profit/Loss
Settings
Orders
Open Orders
Open Order Details‍
Closed Order Details
View Closed Orders Details
View Closed Orders
Closed Replay Orders
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How do I clear browser CACHE?
Chrome
1. Select Settings icon (3 stacked dots) in top right corner of the browser
2. Select More tools > Clear browsing data (Alternatively, select Shift+Command+Delete) 3. The Clear Browsing data modal (pop-up) appears
4. Select a time range from the dropdown menu. To delete everything, select All time.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data button.
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Edge
1. Select Settings icon '…' (3 dots) in top right corner of the browser)
2. Select Privacy, Search, and Services.
3. Under Clear browsing data, select Choose what to clear button.
4. Select a time range from the drop down menu.
5. Check the desired boxes and then select Clear Now button.

‍How do I clear browser COOKIES? 🍪
Chrome
1. Select Settings icon at the top right (3 stacked dots)
2. Select More tools > Clear browsing data (Alternatively, hit Shift+Command+Delete)
3. Clear Browsing data modal (pop-up) appears
4. Select a time range from the dropdown menu. To delete everything, select All time.Check the boxes next to "Cookies and other site data" and "Cached images and files," 5. Select Clear data button
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Edge
1. Select … (3 dots) in top right corner of the browser) Select Settings In Setting menu,
2. select Privacy, Search, and Services.
3. Under Clear browsing data, select Choose what to clear button.
4. Select a time range from the drop down menu
5. Check the desired boxes and then select Clear Now button
6. Quit and Restart browser
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‍How do I resize the Trade Simulator?
‍PC/Chrome:
1. Select anywhere in the Trade Simulator area
2. Hold down Control key
3. Scroll your mouse wheel up or down
or
3. Select Settings > Zoom

Mac/Chrome:
1. Select anywhere in the Trade Simulator area
2. Hold down Control or Command key
3. Scroll your mouse wheel up or down

How do I use a VPN with GreenChart?
‍Ensure GreenChart's web address is added to your VPNs 'Allowed' URLs list.
VPNs typically block any website that streams data, including GreenChart. GreenChart streams live quote data for each symbol you are charting.
Your VPN must allow GreenChart to stream data. To do this, add GreenChart's web address to your VPNs 'Allowed' or "White"(URLs) list.You can copy GreenChart's URL from your browser's address bar.
Potential workaround: Start up GreenChart prior to connecting your VPN.

How do I download and view my Trade History?
Download your Trade History .CSV file with GreenChart's Trading Simulator.
‍‍.CSV  or Comma Space Value, is the generic file format that can be opened with any spreadsheet software:
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1. Select the Settings (Gear) icon in the right side of the Trade Simulator's Profit/Loss window.
2. Select Download Replay Trades or Download Closed Trades.
3. Your download will begin. Progress may be displayed in your browser's footer.
Find the .CSV file in your Downloads folder. It is appended with 'TH' for 'Trading History' and followed by the date and time you downloaded it. Example: TH_7_4_2022_10_40_59 AM.csv
4. In the menu of your preferred Spreadsheet software, select File > Open and choose your desired .CSV file.
• Apple Numbers - Free, online (iCloud) or download. Mac only, included on all Macs
• Google Sheets - Free, online only via Google Docs
• LibreOffice Calc - Free download
• Microsoft Excel - Paid, online (Office 365) or download, multiple plans and prices, free trial
• OpenOffice Calc - Free download - There are various versions of OpenOffice, most popular is Apache.

Where can I see details of each version update?
See Release Notes
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Where can I make a feature request and view requested features?
Contact help@greenchart.com
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What Studies are included with my Subscription?
Over 120 of the most popular studies are included under the Toolbar's Studies tab.
ABC
ADX/DMS
ATR Bands
ATR Trailing Stops
Accumulation/Distribution
Accumulative Swing Index
Alligator
Aroon
Aroon Oscillator
Average True Range
Awesome Oscillator
Balance of Power
Bollinger %b
Bollinger Bands
Bollinger Bandwidth
Center of Gravity
Chaikin Money Flow
Chaikin Volatility
Chande Forecast Oscillator
Chande Momentum Oscillator
Choppiness Index
Commodity Channel Index
Coppdock Curve
DEF
Darvas Box
Detrended Price Oscillator
Disparity Index
Donchian Channel
Donchian Width
Ease of Movement
Ehler Fisher Transform
Elder Force Index
Elder Impulse System
Elder Ray Index
Fractal Chaos Bands
Fractal Chaos Oscillator
GHI
Gator Oscillator
Gopalakrishnan Range Index
High Low Bands
High Minus Low
Highest High Value
Historical Volatility
Ichimoku Clouds
Intraday Momentum Index
JKL
Keltner Channel
Klinger Volume Oscillator
Linear Reg Forecast
Linear Reg Intercept
Linear Red R2
Linear Reg Slope
Lowest Low Value
MNO
MACD
Market Facilitation Index
Mass Index
Money Flow Index
Moving Average
Moving Average Deviation
Moving Average Envelope
Negative Volume Index
On Balance Volume
PQRS
Parabolic SAR
Pivot Points
Positive Volume Index
Pretty Good Oscillator
Price Momentum Oscillator
Price Oscillator
Price Volume Trend
Pring’s Special K
Projected Aggregate Value
Projected Volume at Time
Psychology Line
QStick
RAVIRSI
Rainbow Moving Average
Rainbow Oscillator
Random Walk Index
Relative Vigor Index
Relative Volatility
STARC Bands
Schaff Trend Cycle
Shinohara Intensity Ratio
Standard Deviation
Stochastic Momentum Index
Stochastics (Simple)
Supertrend
Swing Index
TUV
TRIXTime Series Forecast
Trade Volume Index
Trend Intensity Index
True Range
Twiggs Money Flow
Ulcer Index
Ultimate Oscillator
Valuation Lines
Vertical Horizontal Filler
Volume Chart
Volume Oscillator
Volume Profile
Volume Rate of Change
Volume Underlay
Vortex Indicator
WXYZ
Williams %R